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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John Moran Jr

October 26, 2026

5  out of  5
rating by John Moran Jr
"Diane Collins was a pleasure to work with. She is both professional and friendly. She handled by insurance needs in a timely fashion."
We responded:
"Thank you so much John for taking the time to share your feedback and leave us a 5-star review!

Providing fast, reliable, and friendly service for all your auto, home, and local insurance needs is what our team strives for every single day. I am so glad that Diane Collins delivered the professional and timely service you deserved. She is a dedicated advocate for our clients, and we are so proud to have her on our team.

We truly appreciate your business and your trust in our insurance agency. Please don't hesitate to reach out if you ever need to adjust your coverage or have any questions down the road!"
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Tiffany Zimmerman-Mills

October 22, 2026

5  out of  5
rating by Tiffany Zimmerman-Mills
"The team here is super friendly. Monica specifically is who I work with and her communication and customer service is top notch. I highly recommend Monica and the team!"
We responded:
"Friendly, clear communication and top-notch customer service are what we strive for every single day, so it means the world to hear that Monica has made such a great impression on you. She is a dedicated advocate for our clients, and we are so lucky to have her on our team here in Twin Falls.

Tiffany, We truly appreciate your business and your recommendation! Please let us know whenever we can help you with anything else down the road."
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Linsey Higley

October 22, 2026

5  out of  5
rating by Linsey Higley
"I cannot say enough good things about my experience! I was in a time crunch and needed insurance coverage with a quick turnaround. Monica went above and beyond to make sure everything was taken care of promptly and seamlessly. She was incredibly responsive, professional, and made the entire process so easy. I truly appreciate her willingness to jump in and help when I needed it most. Highly recommend Monica and her team!"
We responded:
"Thank you Linsey! When you're up against the clock, the last thing you need is a slow, complicated insurance process. I am so glad Monica at our Twin Falls location was able to step in, act quickly, and make everything seamless for you. She is a powerhouse when it comes to taking care of our clients under tight deadlines, and I'm proud to have her on our team.

We truly appreciate your business and your high recommendation! Please don't hesitate to reach out if you ever need anything else down the road."
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Aubrey Soucy

October 19, 2026

5  out of  5
rating by Aubrey Soucy
"A client of mine, Diane Collins is one of your agents, and one day during her appt, I mentioned what I had been paying alone for my auto insurance for the past 3 years. She was shocked at the rate I was paying & asked me if I'd be interested to come in for a quote because that rate seemed too high. I made an appt, then met with Diane and Monica. They quoted me for all 4 of the insurances I have been carrying for at least 3 to 4 yrs, and to my surprise, I am now paying $135 less a month for everything. Diane and Monica not only helped me save a good chunk of money monthly, but they were/are both very kind, thorough, and patient. I am/have been very pleased with my experience and have been telling all of my other clients as well to check their rates."
We responded:
"Wow Aubrey! Thank you so much for taking the time to share your story!

It’s amazing how a simple conversation during your day can lead to such significant savings. Saving $135 a month across your coverage while keeping full protection is a huge win, and I’m thrilled that Diane and Monica were able to take such great care of you.

Being thorough, kind, and patient is exactly what we aim for every single day. We are so grateful for your trust in our team—and for sharing your experience with your own clients as well! Please don't hesitate to reach out whenever you need anything down the road."
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Lacey Haggan-Galloway

October 14, 2026

5  out of  5
rating by Lacey Haggan-Galloway
"I worked closely with Kim over the last 3 weeks while I was car shopping. She was diligent in responding to my emails with various quotes. She was, personal, and professional. I'm so grateful for her support and wisdom in helping me find the right affordable and protective plan!"
We responded:
"Thank you so much Lacy for taking the time to share your experience! Congratulations on your new car!

Car shopping can be an overwhelming process, and finding the sweet spot between affordable rates and great protection isn't always easy. I’m thrilled to hear that Kim was such a diligent and knowledgeable resource for you over those three weeks, making sure you had all the quotes and advice you needed to feel confident in your choice."
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morgan romans

October 5, 2026

5  out of  5
rating by morgan romans
"Kim at State Farm, At the Patrick Buchanon location over by Walmart. She is the best. She helps with everything. Tries to figure out the best insurance for us and help me with life insurance. I Recommend her every time. She is a real joy to talk with. She’s always so polite and caring and willing to help you with anything."
We responded:
"Morgan, Thank you so much for taking the time to leave such a wonderful 5-star review!

Kim is truly a cornerstone of our team, and I am so glad to hear how helpful, polite, and caring she has been in taking care of your coverage—especially when it comes to navigating important decisions like life insurance. Making sure you have the exact right protection for your family while providing top-notch service is always our priority.

We truly appreciate your recommendations and your trust in our office. Thank you for being such a valued part of our agency family!"
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Matt Garner

October 5, 2026

5  out of  5
rating by Matt Garner
"Diane Collins is an incredible asset & representative to Patrick Buchanan's office. My son & I were t-boned in an accident in Washington at the end of July when a driver of an oncoming vehicle ran a stop sign. State Farm's claims department were not following up with me as said they would. They were also giving me conflicting information within the department regarding the total loss. To top it off the payout figure that they said the car was worth was unacceptable to my family & when I expressed our disassisfaction it was met with deaf ears. I had multiple conversations with Diane about our dissatifcation & given the fact that my son was not at fault I expressed to her as I did with the claims department, we just wanted to be treated fairly by State Farm. Diane took my concerns seriously & to heart. She then proceeded to represent us to the State Farm claims department in a way that I had hoped the claims department would have represented us as their client & compensated us fairly to go out & purchase the same car that we had been paying our insurance for without being out of pocket. Diane has continued to follow up through the whole claim process which is still not finalized. We are grateful that our concerns were at least heard and addressed even though we have not yet received a fair market value. Diane is very personable & professional at the same time. Much gratitude & thanks to you Diane."
We responded:
"Matt and Family!!! Thank you so much for taking the time to share your experience and for leaving such a thoughtful 5-star review. First and foremost, we are so relieved to hear that you and your son are okay after such a frightening accident.

Navigating a major claim and dealing with a total loss is stressful enough on its own, and you shouldn't have had to fight through communication breakdowns to get fair treatment. Step-by-step advocacy for our clients when things get tough is exactly what our office is here for.

I am incredibly proud of Diane for stepping in, taking your concerns to heart, and fighting to ensure your family is treated fairly. She truly embodies the standard of care we strive to deliver every day.

Since your claim is still being finalized, please rest assured that Diane and our entire team will remain right by your side until everything is settled properly. Thank you for your continued trust in our team—it is a privilege to serve you."
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Kristin Olson

October 1, 2026

5  out of  5
rating by Kristin Olson
"Kim is Super helpful, always respond quickly!"
We responded:
"Kim works hard to be responsive and takes great care and concern for our customer like you Kristin!"
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Juan Arechiga

October 1, 2026

5  out of  5
rating by Juan Arechiga
"Thank you Tirza and Monica for your excellent service! Everything was explained to me in great detail. They were very kind and patient. I will refer more people."
We responded:
"Juan! your 5-Star review of Tirza and Monica is so apprciated!"
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Lisa Matthews

September 29, 2026

5  out of  5
rating by Lisa Matthews
"Wow! So glad I changed insurance company’s. I found a great insurance with State Farm! Diane found all the things I needed to get me a better price with more coverage. It’s so nice to have a “real agent” and not just a voice on the phone. Diane showed me the way. I’m pretty sure I’ve found my insurance people."
We responded:
"Wow is right! Thank you for sharing your experience and your that Diane works hard for our customers "
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Carolyn Bailey

September 21, 2026

5  out of  5
rating by Carolyn Bailey
"Fast, efficient, and friendly service. I have specifically chosen Patrick Buchanan, State Farm insurance company because of how friendly they are."
We responded:
"Thank you Carolyn for recognizing the hard work we do for our customers "
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Beth Cram

September 15, 2026

5  out of  5
rating by Beth Cram
"I have been very happy with my experience with State Farm customer service during this difficult season of my life! I am learning how to take care of all of the things my husband used to do. The State Farm Team, Mr. Buchanan and Kim Gummow and others have been so supportive and helping me with options and documentation to do what needs to be done. They have been so kind and patient with me as I learn to take care of these new responsibilities!"
We responded:
"It has been a true privilege for our team—especially Kim and me—to support you through this process. We are always here to help ensure you feel confident and supported every step of the way.

Beth, We truly appreciate your trust in us, and we are right here whenever you need anything next."
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Dayna Hanners

September 14, 2026

5  out of  5
rating by Dayna Hanners
"Monica helped me switch insurance companies and help me save $100 each month!! She made it very simple and explained any questions I had."
We responded:
"Thank you so much Dayna for taking the time to leave this 5-star review! We are absolutely thrilled to hear that Monica was able to make switching your insurance simple and clear, and saving $100 a month is a huge win! Helping our clients find the right coverage at a great value is what we strive for every day. We're so glad to have you with us!"
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Harmony Leavelle

September 14, 2026

5  out of  5
rating by Harmony Leavelle
"I worked with Monica and she was so amazing and helpful! Very easy to work with I’m so happy I found her. I was leaving my parents insurance and she made the transition very easy and explained everything so well for me."
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John Bartus

September 2, 2026

5  out of  5
rating by John Bartus
"State Farm’s Patrick Buchanan office is the best State Farm office in Twin Falls, there customer service is exceptional."
We responded:
"We all really appreciate your review and appreciate even more trusting us with your insurance business. Thanks John."
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Steve Johnson

August 20, 2026

5  out of  5
rating by Steve Johnson
"Kim was fast and efficient with two requests I had. Great Company for all your insurance needs."
We responded:
"Thank you so much for the 5-star review Steve! We're thrilled to hear that Kim took care of your requests quickly and efficiently. Providing fast, reliable service is what we strive for, and we truly appreciate you trusting us with all your insurance needs!"
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Patti Milesnick

August 18, 2026

5  out of  5
rating by Patti Milesnick
"Jaqueline was extremely helpful and friendly. Thank you!"
We responded:
"Thank you Patti, Jaq works hard to take the best care of our customers."
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Sean Thompson

August 15, 2026

5  out of  5
rating by Sean Thompson
"Monica did a great job!"
We responded:
"thanks for recognizing Monica's hard work and dedication Sean!"
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Marcos Monje

August 6, 2026

5  out of  5
rating by Marcos Monje
"My agent Monica Tincher has been absolutely wonderful to work with since day 1. Very patient and persistent at the same time. Eager to help and see what she could do to help everything make sense. Answered any and every questions with clarity and confidence. If you’re unsure about your auto insurance you should ask for Monica and see what she can do for you"
We responded:
"Thank you for leaving such a fantastic review! Monica Tincher is a valued member of our insurance team, and we are glad her patience, responsiveness, and clear answers gave you total peace of mind regarding your coverage. Whether clients are looking for auto insurance quotes, comparing policy options, or lowering their car insurance rates, our experienced insurance agents work hard to make the process easy. Thank you for recommending Monica and choosing our local agency for your auto insurance needs!"
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Ray Alberdi

August 4, 2026

5  out of  5
rating by Ray Alberdi
"Shayla was very helpful professional and knowledgeable in processing my insurance policy."
We responded:
"Shayla works hard to help our customer with their insurance needs and so thanks for the review Ray."
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Osker Rodriguez

August 1, 2026

5  out of  5
rating by Osker Rodriguez
"Great service and quote were competitive Thanks."
We responded:
"Happy to help Osker and glad we got you a great value!"
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Dely Delgado

July 28, 2026

5  out of  5
rating by Dely Delgado
"I had the honor to work with Tirza and Brayan! They were so helpful in getting me the best car insurance coverage at a great rate! It was all stress free and they were very thorough with the policy information, overall amazing customer service! If you are needing any assistance with any type of insurance/services from State Farm, I highly recommend in speaking with Brayan and Tirza for the best resources!"
We responded:
"Dely, Your recommendation means the world to us. We're thrilled to hear that Tirza and Brayan made the process of finding the right car insurance coverage simple, stress-free, and affordable. Our goal is always to provide personalized service, explain coverage options clearly, and help every customer choose the insurance that best fits their needs."
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Brenda JT

July 23, 2026

5  out of  5
rating by Brenda JT
"Had great service at state farm today, thank you Kim"
We responded:
"Kim works hard to take great care of our customers and so thank you for your review of her work Brenda."
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Amanda Mays

July 21, 2026

5  out of  5
rating by Amanda Mays
"Monica helped set me up with a wonderful quote! State Farm is now saving me over $600 a yearand doubling my coverage. I transfered from Geico after over 10 years of service. Thank you"
We responded:
"So glad we were able to get you switched from Geico and find you a better value, Amanda!"
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Devin Kohles

July 17, 2026

5  out of  5
rating by Devin Kohles
"Monica Tincher has been great to work with. She made switching my policy from Progressive, adding coverage, and making it cheaper, all a smooth and simple process."
We responded:
"Monica strives to make the transition to us easy and valuable. Thank you Devin for recognizing that."